Shipping Information:

Orders will be processed and shipped within 3 - 5 days of item purchase.

Returns Policies:

Returns

30 DAY MONEY BACK GUARANTEE

We're committed to your total satisfaction. If for any reason you are not satisfied with your purchase you may return the item for a full refund of the purchase price (less original shipping charges). Items to be returned need to be in their original condition, with all tags etc. intact, and in the original packaging. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Upon receipt and inspection of the returned item we will credit the account originally charged. Any shipping costs incurred will not be refunded. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

DAMAGED/INCORRECT MERCHANDISE

Should you receive damaged or incorrect merchandise please contact us within 10 days of receipt to receive information on how to return the item.

HOW TO RETURN

If you wish to return an item please follow the simple steps below:

ALL returns must have an Return Authorization Number.

To obtain a Return Authorization Number please contact us by filling out the contact us form located in our help section.

Place the Return Authorization Number on the shipping lable of your package.

Failure to obtain a Return Authorization Number may result in the item being returned unopened or a 15% restocking fee may be applied.

Frequently Asked Questions:

Is the item that I want to purchase currently in stock?

The information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability. However, our online availability is not currently linked with our inventory database and we may experience short gaps in the accuracy due to update timings. If you want to ensure an item is in stock, please send an email to customerservice@ultimatefanstuff.com for product availability.

If I place an order, how quickly will it arrive?

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling

Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.

Shipping

UPS and USPS do all of our shipping, using the fastest and most affordable option available. The following are guidelines to use for shipping methods:

Shipping method Delivery time (Does not include handling time)

Standard Ground 3 to 10 Business Days Priority 3 Business Days

How much does shipping cost?

Shipping costs vary and are primarily dependent upon the size and weight of the item, the quantity purchased and the ship to location.

To determine what the shipping costs are for a potential purchase, add the items that you’d like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

Payment Options

We accept Visa and MasterCard. Your credit card will be charged at the time your order is placed. We can also accept money orders. To pay by money order email us at sales@ultimatefanstuff.com with your order and we will email you your totals and mailing information.

Sales Tax

Sales tax is not charged on orders that are shipping to an address outside of the State of Nebraska. If you are shipping UltimateFanStuff merchandise to an address within Nebraska you will be charged the current Nebraska sales tax rate for Lancaster County.